Policies & FAQ
The majority of our merchandise is purchased in France and Belgium. Our inventory includes many French industrial pieces from the 1930’s, primitive Asian consoles and armoires, scrubbed French and Belgian coffee and farm tables and an extensive collection of antique French iron chandeliers and unique objects. Sourced on our quarterly buying trips abroad, each piece is hand-picked for its aesthetic beauty, uniqueness and function.
We do not have definitive dates on the furniture pieces which is largely due to the fact that the items we purchase have changed hands many times over the years. For most of the items, we have an estimated circa based on the information given verbally at the time of purchase and our knowledge of time periods and furniture design of that era. We do, however, try to obtain as much information as possible upon purchasing!
We do not accept returned items for exchange or refund. All sales are final!
Items can be reserved for a 48 hour period. Please contact us by phone or email to place a hold.
Because all sales are final, we do offer our customers the option of taking any item(s) out on approval for a 48 hour period to “try it out.” Please contact us by phone or email to arrange for an approval; we require a credit card number, contact information, and a copy of our approval form signed by the customer. If you choose to keep the item(s), we can charge the credit card provided for the approval or an alternative form of payment per customer’s request. If you wish to pay by cash or check, please note that that payment must be received prior to the end of the approval period. If we do not hear from you and/or cannot reach you after two day’s time, we will assume you have decided to keep the item(s) and will run your credit card accordingly.
Because we cannot calculate shipping costs on the website, shipping options are handled and must be paid for separately. Once any online order is placed, we will contact you to obtain the ship-to address and any time constraints you might have in receiving your order. For small items and accessories, we use UPS but can use an alternative shipper by request. We have several go-to delivery services for larger items, and will obtain several quotes to ensure the best price. Customers are always welcome to make their own shipping arrangements and can pick up in-store.
We carry three upholstery lines out of North Carolina: Lee Industries, Mitchell Gold and Verellen. All upholstery on our showroom floor is available for cash and carry but we can also special order any piece of upholstery they manufacture. For your convenience, we have samples of all available fabrics for each line to aid in the selection process and are happy to provide small cuttings for you to try at home.
We require a 50% deposit upon placing your order and collect the balance when the item(s) are ready to ship from the factory to our warehouse. The lead time for special orders is generally 6-8 weeks once the deposit has been received. We are happy to obtain quotes and arrange for delivery from our warehouse to your home, whether it be in Atlanta or Charleston or across the country! As with shipping for all regular, non-upholstery items, you are welcome to make your own arrangements and can always pick up your special order items at the store; however, please give us at least 2 week’s notice prior to pick-up so that we have ample time to transport your purchase(s) from our warehouse to the store.
PLEASE NOTE: All special order items MUST be picked up by the customer or delivery service within 2 weeks of completion. We do not want to charge you with the warehouse fees that will incur past that point!
Please contact us directly for more information and further questions!